Last updated: July 9, 2026

Who We Are

This website is operated by ProRefinishing & Coating, a surface refinishing company based in Saint John, New Brunswick, Canada. Our website address is: https://prorefinishing.ca.

This Privacy Policy explains what information we collect when you visit our site or request a quote, how we use it, and what choices you have under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

When you submit our quote request form, we collect the information you provide directly, which may include:

  • Your first and last name
  • Your email address
  • Your phone number
  • Details about your project (e.g. what needs refinishing)

We only collect this information when you voluntarily submit it through our contact or quote request form. We do not collect payment or financial information through this website.

How We Use Your Information

We use the information you submit to:

  • Respond to your quote request and provide a price estimate
  • Contact you by phone, email, or text about your project
  • Schedule and coordinate refinishing work
  • Keep basic records of past quotes and jobs for our own reference

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Text Messaging & Communications By submitting your phone number on our quote request form, you consent to receive telephone calls and text messages (SMS) from ProRefinishing & Coating regarding your inquiry.

  • SMS Consent Protection: Mobile opt-in data and SMS consent will never be shared, sold, or rented to third parties or affiliates for marketing purposes.

  • You can opt out of receiving text messages at any time by replying STOP to any message or emailing info@prorefinishing.ca.

Consent

By checking the consent box on our quote request form, you confirm that you agree to this Privacy Policy and consent to being contacted by ProRefinishing & Coating regarding your request, using the contact details you provided.

Cookies

Our website may use basic cookies to help it function properly, such as remembering your form entries if a submission fails, or supporting core site features. These cookies do not track you across other websites.

If we add analytics tools (such as Google Analytics) or advertising pixels (such as Meta/Google Ads) in the future, this policy will be updated to reflect that, and those tools will only be used in accordance with applicable consent requirements.

Embedded Content

Our Contact page includes an embedded Google Map to show our service area. When this map loads, Google may collect data about your visit according to its own privacy policy, available at https://policies.google.com/privacy. We do not control this data collection.

Who We Share Your Data With

We use third-party service providers to help operate our website and respond to inquiries, including:

  • Our website hosting provider, which stores form submissions and site data
  • Our email service, used to receive and respond to quote requests

These providers only process your information to help us deliver our services and are not permitted to use your data for their own purposes.

How Long We Retain Your Data

We keep quote request submissions and related correspondence for as long as reasonably necessary for business, accounting, or legal purposes, typically no longer than a few years after your last contact with us. You can request deletion of your information at any time (see below).

Your Rights

You have the right to:

  • Ask what personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your personal information
  • Withdraw consent to be contacted at any time

To exercise any of these rights, contact us using the details below.

How We Protect Your Data

We take reasonable steps to protect the personal information you share with us, including using a secure (HTTPS) connection on our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date above.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: info@prorefinishing.ca
Phone: (506) 898-0418
Service Area: Saint John, New Brunswick